PRIVACY POLICY

Your data, safe

Information in compliance with personal data protection regulations

In Europe and in Spain there are data protection regulations designed to protect your personal information, which our organisation is legally bound to comply with.

That is why it is very important to us that you fully understand what we are going to do with the personal data we ask you for.

We will therefore be transparent and give you control of your data, with plain language and clear options that will let you decide what we do with your personal information.

If, after reading this information, you still have any questions, please do not hesitate to ask us. Thank you very much for your cooperation.

Who are we?

For your peace of mind and security, we inform you that we are an organisation entered in the following Commercial Register / Public Register: Registro Mercantil de BADAJOZ T 37261, F 120, S 8, H M664524, I/A 1 (26.02.18). CVE: BORME-A-2018-46-28.

We are at your disposal; please do not hesitate to contact us.

What will we use your data for?

As a general rule, your personal data will be used so that we can interact with you and provide you with our services.

It may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data is necessary for us to interact with you and provide you with our services, including e-commerce services. To this end, we will provide you with a series of boxes that will allow you to decide clearly and simply on the use of your personal information.

All the information we ask you for will be used to help ensure the proper conduct of the product sales relationship between us. Data such as addresses or telephone numbers, which at first may seem unrelated to e-commerce, will be used solely to ensure that you can enjoy the products purchased through this website.

The information you provide must be truthful so that e-commerce services can be provided consistently and effectively. It would also be advisable for you to keep the information you provide up to date at all times, to avoid future errors or confusion that could disrupt the proper provision of services.

Who will know the information we ask you for?

As a general rule, only duly authorised staff of our organisation will have access to the information we ask you for.

Likewise, those entities that need access to your personal information so that we can provide you with our services may also have knowledge of it. For example, our bank will know your details if payment for our services is made by card or bank transfer.

Your information will also be known to those public or private entities to which we are obliged to provide your personal data in order to comply with a law. For example, tax law requires certain information on financial transactions exceeding a certain amount to be provided to the Spanish Tax Agency.

If, outside the cases mentioned, we need to disclose your personal information to other entities, we will first ask for your permission through clear options that will allow you to decide on the matter.

How will we protect your data?

We will protect your data with effective security measures according to the risks involved in the use of your information.

To this end, our organisation has approved a Data Protection Policy, and annual checks and audits are carried out to verify that your personal data is secure at all times.

Will we send your data to other countries?

Some countries in the world are safe for your data and others are less so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of protecting your data.

If, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission first and apply effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will keep your data for the duration of our relationship and for as long as the law requires us to. Once the applicable legal periods have ended, we will delete it securely and in an environmentally friendly way.

What are your data protection rights?

You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it once our relationship has ended, where this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called «portability» and may be useful in certain situations.

To exercise any of these rights, you must send a written request to our address so that we can identify you.

At our offices we have specific forms for exercising these rights, and we offer you our help in filling them in.

To find out more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (Agencia Española de Protección de Datos) (www.aepd.es).

Can you withdraw your consent if you change your mind at a later date?

You can withdraw your consent at any time if you change your mind about the use of your data.

For example, if you were once interested in receiving advertising about our products or services but no longer wish to receive it, you can let us know through the objection-to-processing form available at our offices.

If you believe your rights have not been respected, where can you lodge a complaint?

If you believe our organisation has not respected your rights, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) through any of the following channels:

Online office: www.aepd.es

Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001 – Madrid, Spain

By telephone: 901 100 099 / 91 266 35 17

Lodging a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or solicitor.

Will we create profiles about you?

Our policy is not to create profiles about the users of our services.

However, there may be situations in which, for service delivery, commercial or other purposes, we need to create information profiles about you. One example might be using your purchase or service history so that we can offer you products or services suited to your tastes or needs.

In that case, we will apply effective security measures that protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. If, however, we needed to use your data for different activities, we will always ask for your permission beforehand through clear options that let you decide.